Team Manager (BPO)

Are you experienced in leading teams and committed to delivering operational excellence within a multicultural BPO environment? We are searching for a dedicated and resourceful individual to join our team in Riga as a Team Manager. This is a unique opportunity to develop your leadership career within an international setting, driving high performance and supporting business objectives for our clients and colleagues. Key Responsibilities – Team Manager Jobs in Riga BPO Sector • Lead, motivate, and support a diverse team of customer service professionals, ensuring achievement of performance standards and KPIs. • Manage daily team operations, including resource planning, task allocation, and real-time workflow management. • Monitor and report on service levels, productivity, and quality metrics, implementing action plans where necessary. • Provide clear, constructive feedback and regular coaching sessions to drive development and continuous improvement among team members. • Foster a positive and inclusive team culture, ensuring all staff feel recognised, engaged, and empowered. • Act as a point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution in line with company standards. • Collaborate closely with Operations, Quality, and Training teams to optimise performance and ensure consistency across all processes. • Contribute to the design and implementation of new initiatives to improve customer satisfaction, operational efficiency, and employee experience. • Maintain accurate documentation relating to team performance, escalation handling, and HR processes. Essential Skills and Qualifications – Team Manager Careers in Riga BPO • Fluency in English and strong communication skills; additional language skills are an advantage. • Previous experience (2+ years preferred) in a team leadership or supervisory position within a BPO, customer service, or contact centre environment. • Proven ability to manage people, processes, and deliverables in a fast-paced, target-driven setting. • Excellent organisational and analytical skills with the capability to interpret data and take decisive action. • Competence with MS Office tools, CRM systems, and workforce management platforms. • Strong interpersonal skills, fostering trust, collaboration, and employee engagement at all levels. • Problem-solving mindset and ability to handle challenging situations with professionalism and empathy. • Eligibility to work in Latvia or willingness to relocate to Riga (relocation support may be available). Benefits & Rewards – Team Manager Roles in Riga BPO • Competitive salary package with performance-related bonuses and regular reviews. • Flexible hybrid working model, allowing a mix of office and remote work. • Private health insurance, paid time off, and enhanced wellbeing programmes. • Comprehensive onboarding, ongoing training, and clear pathways for career advancement into senior management roles. • Opportunities to participate in international projects and skill-development initiatives. • Supportive, innovative, and inclusive team culture based in modern offices in central Riga. Why Further Your Team Management Career with Us in Riga? • Make a significant impact on team performance, customer satisfaction, and business outcomes within a leading BPO company. • Collaborate with experienced professionals in an open, multicultural environment that values integrity, respect, and innovation. • Shape your leadership journey with personalised coaching, mentorship, and opportunities for promotion into regional or global roles. • Work in a setting where continuous improvement, diversity, and employee wellbeing are prioritised. • Contribute directly to delivering world-class service and creating a positive, supportive workplace culture. If you are eager to develop your leadership expertise and thrive within a fast-paced BPO team in Riga, apply today and help us continue to deliver exceptional customer service and operational excellence! Vakance no personāla atlases aģentūras Workster karjeras lapas.