Communication Automation Manager

Build automated customer journeys that turn timely, relevant communication into growth across Eleving Europe markets. Use data to improve conversion, retention, cross-sell, and win-back performance while creating a smoother customer experience and reducing manual work. salary: starting from EUR 2,500 gross team: Commercial your responsibilities • Own and manage omni-channel communication setup (SMS, email, WhatsApp, Viber, push) • Build, test, and optimize automated communication workflows • Collaborate with IT to improve and integrate messaging systems • Ensure QA, segmentation, delivery, and continuous optimization • Design and manage automated customer lifecycle journeys (conversion, retention, cross/upsell, win-back) • Implement trigger-based communications based on customer behavior and eligibility • Manage and optimize CRM/automation platforms and reduce manual processes • Coordinate consistent messaging across all channels • Track performance (open rates, CTR, conversions) and run A/B tests • Continuously optimize campaigns based on data insights • Collaborate cross-functionally with Commercial, IT, Data, BI, and local teams what we're looking for • Experience working with CRM or communication automation platforms • Strong understanding of customer lifecycle communication • Analytical mindset with ability to interpret performance data • Experience running automated communication workflows • Ability to collaborate across technical and business teams • Attention to detail and structured execution • Bonus points for experience in fintech, lending, e-commerce is an advantage what we offer • Health insurance from Day 1 • Performance-based annual bonus • Hybrid work setup with 3 days a week from the office & flexible working hours • Growth opportunities across regions, teams, and markets • Support for learning & development • Active social agenda with team events and company initiatives • Opportunity to work in a dynamic and innovative environment driving commercial growth Vakance no Eleving Group karjeras lapas.